Microsoft Outlook 2010 Introduction

Course Details

This 1-day Outlook course is designed for anybody who wishes to gain a familiarity with the popular email program.

Our Microsoft Excel courses are delivered in over 50 locations nationwide. The course is accredited by Microsoft and includes all course materials, a manual and a certificate.

Course Contents

The course includes the following modules:

What’s new in Outlook 2010?

  • Using the Outlook 2010 Ribbon

Getting Started

  • The program window
  • The Help system
  • The To-Do Bar


  • E-mail accounts
  • E-mail messages
  • Handling messages
  • Previewing, Opening and Saving attachments
  • Printing messages
  • Address Books

E-mail and Contact Management

  • E-mail management
  • Contact management
  • The master category list


  • Working with tasks
  • Managing tasks

Appointments and Events

  • Working with appointments
  • Modifying appointments
  • Working with events
  • Time Zones
  • Calendar Snapshots

Meeting Requests and Responses

  • Working with meeting requests
  • Managing meeting requests
  • Handling meeting responses

Customizing Outlook

  • Personal folders
  • The organize panel
  • Signatures
  • Voting buttons
  • Interacting with the internet.


What are the prerequisites for this course?

The course has no prerequisites.

What am I provided on the course?

You will be provided with an official courseware folder, detailed user-friendly manual, pre/post course email support, refreshments and a certificate of completion.

Who will be instructing me?

You will be a taught by a qualified, knowledgeable instructor with years of experience in their field.

When should I arrive to the venue?

You should aim to arrive at 9am.

How can I contact you?

If you would like more information about any course please feel free to either contact us on 01159 031 029 or you can email us at