ITIL® Service Lifecycle - Service Transition

Course Details

The Course Bargain’s ITIL® Service Transition programme covers the Service Transition ITIL® unit and is planned to make you to succeed in the unit. The 3 day IT technical lesson contains the techniques that are important to construct, check and submit IT products. Service Transition demonstrates how these procedures can be used to the rest of the IT Service lifecycle, involving Service Strategy and Service Design.

Course Contents

Delegates will be learning the following modules during the ITIL® Service Transition programme:

Introduction to Service Transition

  • The movement of Service Transition and where the “Service Transition” evaluation points occurs in the move
  • How Service Transition methods adds importance to the industry
  • The inputs to and outputs from Service transition as it connects with other service lifecycle stages
  • The important features of Service Transition and how to recognise them

Service Transition Principles

  • The value of a service in terms of the companies results that customers expect.
  • How services deliver value by improving the abilities of customer possessions while eliminating risks
  • Service Transition best methods in connection to investor relations and how these best techniques can be implemented
  • How to guarantee the value of a new or different service

Service Transition Processes

  • How to apply Service Transition with the methods that cooperate with Service Transition
  • The movement of Service Transition as it connects to the transition preparation, change, assistance, service support and testing in addition to assessment.

Service Transition related activities

  • How to report and achieve Communication policy of Service Transition
  • How to report structural change from preparation through to communication and application, and the connections with the other lifecycle phases
  • How to use all the techniques and methods accessible to control change
  • Investor organisation and how to attain this in an current business
  • Organizing for Service Transition
  • Service Transition duties, where and how they are implemented as well as how a Service Transition business would be planned to apply these objectives
  •  The features that occur among Service Transition and other structural units (including third parties) and the “handover points”
  • Why Service Transition requires Service Design and Service Operation, what it practises from them and how.

Consideration of Technology

  • Technology necessities that provides Service Transition, where and how these would be implemented
  • Different methods of knowledge organisation, service asset and controlling configuration and workflow materials that can be applied to provide Service Transition

Improvement of Service Transition

  • The different techniques for presenting Service Transition into a business
  • The plan, design and apply Critical Success Factors and Key Performance tasks as a method to measure and increase Service Transition
  • Encounters, risks and fundamentals for achievement in Service Transition

 

FAQ's

What are the exam details?

The paper will cover of a multiple choice, closed book examination of 8 questions, to be answered in 90 minutes. The pass mark is 70% or more.

Who will be instructing me?

The instructors at Course Bargains are highly qualified and have global experience.

When should I arrive to the venue?

You should aim to arrive at 9am.

How can I contact you?

If you would like more information about any course please feel free to either contact us on 01159 031 029 or you can email us at info@coursebargains.com.