ITIL® Service Lifecycle - Service Strategy

Course Details

This ITIL® training course is provided by Course Bargains and will support you to accomplish the Service Strategy ITIL® paper and is devoted on how the promise service provider rule is linked with essential preparation.

 

The 3 day course is aimed at how to develop your method, taking into motive risk and achievement aspects, and how to assure that this procedure fits the businesses’ necessities.

Course Contents

Below is a list of what you will learn during the duration of this training programme:

Service Strategy Principles

  • Realise the approach of separating value-creation (attributes, perceptions and preferences) in the customer’s mind set
  • Identify what are the products and how to implement them to create value
  • To be capable of defining the three kinds of service providers and how/where they are applied
  • Understand value chain models and the vertical integration approach they deliver
  • Hold the important features of service strategy and be capable of outlining them

Defining Services and Market Spaces

  • Be capable to produce services/strategies connected to a customer’s requirements
  • How to use assets to support value creation
  • How to use service archetypes to design a strategy based on asset-based and utility based positioning
  • What strategies can be used to define market spaces by focusing services to support business results

Conducting Strategic Assessments

  • How to mutually strengthen abilities and materials so that service management will be treated as strategic assets
  • Capability to conduct a strategic assessment related to investment and financial business restrictions
  • Performing an study of a customer’s requirements, market spaces and alignment with company policy to improve expansion and growth forecasts

Financial Management

  • Be able to develop and add value to a shared essentials outline for organisations and IT
  • Create, apply and measure service and financial request modelling so that funding differences connected to changes in demand can be measured
  • Deliver analysis and leadership to control how to select the suitable IT funding models

Service Portfolio Management

  • Have the capability to recognise the strategic requirement
  • Design and use a Service Portfolio management situation that involves all of the techniques: describe, examine, support and approval.

Managing Demand

  • Build a situation for using demand management related to customer and/or market space requirements
  • Ability to increase skills, based on demand management methods for an organisation
  • Be able to include and relate all aspects of a Service Catalogue and Service Pipeline to demand and volume.
  • Be able to design and use service packages as well as to control when/where/how service products should be presented and applied

Driving Strategy through the Service Lifecycle                        

  • Improve tactics that use all of the essentials of the lifecycle
  • To be capable of using different methods and know where/when to apply the different kinds of Service Models as well as where the different design “drivers” (e.g. outcomes, constraints, pricing) affect the plan
  • How to apply Service Transition for decision study to assess decisions, paths, risk and costs connected to policies
  • How to apply Service Operations and Service catalogue regarding to deployment designs

Critical Success Factors and Risks

  • To be able of delivering understanding and support in the policy of IT businesses through the usage of five managerial structures as well as the Critical Success factor
  • To be capable of controlling the requirements for the choice of automated equipment to provide any planned tasks you have put out
  • Apply approach to attain efficiency and to overcome structural issues.

FAQ's

What the details of the examination?

The exam will cover of a multiple choice, closed book paper of 8 questions, to be completed in 90 minutes. The pass mark is 70% or more.

Who will be instructing me?

The instructors at Course Bargains are highly qualified and have global experience.

When should I arrive to the venue?

You should aim to arrive at 9am.

How can I contact you?

If you would like more information about any course please feel free to either contact us on 01159 031 029 or you can email us at info@coursebargains.com.