This ITIL® training programme delivered by Course Bargains is planned on the Service Operation unit of ITIL® Service Operation is about the standards and methods which supports the management of IT products and to recognise how services function. This contains the establishment and effect of these activities and how they can be an advantage not just for the products themselves but the upholding services used to allocate them.
Delegates will be capable of enhancing their awareness and ability in the modules shown below:
Introduction to Service Operation
Service Operation Principles
Service Operation Processes
Common Service Operation Activities
Organizing Service Operation
Challenges, Critical Success Factors and Risks