This ITIL® course which is provided by course bargains attaches the full values of a Lifecycle approach to service management, and unites the awareness increased through the training programme. The course contains all of the ITIL® Capability and Lifecycle certification stages, and continues on to the ITIL® Expert training course.
Candidates will be taught the following topics:
Introduction to IT Service Management Business & Managerial Topics
Managing the Planning and use of IT Service Management
Management of Strategic Change
Understanding Organizational Encounters
Lifecycle Project Valuation
Understanding Corresponding Industry Guidance