This 3-day training programme which is delivered by Course Bargains will aid in your learning on the ITIL® Continual Service Improvement unit of the ITIL® Service Lifecycle. This support you to succeed in the paper and collect 3 credits near the MALC ITIL® section. The CSI topic is planned on how companies can inspect and improve their products and services of the IT Service Lifecycle in request to promise that they accomplish the needs of customers.
Below is a list of the modules that will be covered during this course:
Introduction to Continual Service Improvement
Continual Service Improvement Principles
Continual Service Improvement Process
Continual Service Improvement Methods and Techniques
Organization for Continual Service Improvement
Technology for Continual Service Improvement
Implementing Continual Service Improvement
Critical Success Factors and Risks