The Course Bargains ITIL® Service Capability programme creates the complete approaches as part of the ITI Foundation course. This gives you a business to use Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management as vital instruments of its complete establishment.
During this course, applicants will be able to increase their understanding and awareness in the following topics:
Introduction and Overview
Service Portfolio Management
Service Catalogue Management
Service Level Management (SLM)
Roles and Responsibilities
Technology and Implementation Considerations