ITIL® Service Capability - Release, Control & Validation

Course Details

ITIL® Service Capability – Release, Control & Validation is one of four courses that construct the ITIL® Intermediate ‘Capability Stream’.

The programme which last for 5 days applies practical training on the techniques, positions and intentions of Release & Organisation and Data management, Service Testing, Request Completion and Change Evaluation.

The training which is provided by Course Bargains contains the Service Transition capacity of the IT Infrastructure Library. This is planned for IT Experts, Business Managers and Business Process Owners. As an extra, ITIL® is supportive for operational staff in Change Management, Service Asset Management, and Request Achievement to support their role-based capabilities.

Course Contents

Here below is a list of the modules which are involved during this programme:

Change management

  • The knowledge, analysis and study of change management philosophies, methods and contacts.
  • The end-to-end course flow for change management, including its guidelines, design strategy, thoughts, and actions.
  • The metrics that would be used to support change management within RCV practices.
  • The benefits and business value from change management and the tasks and risks to be managed.

Service asset and configuration management (SACM)

  • The information, understanding and analysis of service benefit and configuration management values, methods and relationships.
  • The end-to-end process flow for service benefit and configuration management.
  • The metrics that would be used to provide service asset and configuration management within RCV preparation.
  • The benefits and business value from service skill and configuration management and the challenges and risks to be managed.

Service validation and testing (SVT)

  • The knowledge, understanding and study of service support and testing values, methods and relationships.
  • The end-to-end process movement for the SVT method as well as its guidelines, models, actions and boundaries.
  • Test modelling methods and testing theories (eg stakeholder requirements, test conditions, environments, data).
  • The metrics that would be used to provide service support and testing within RCV practices.
  • The benefits and business value from SVT and the tasks and risks to be managed.

Release and deployment management (RDM)

  • The information, understanding and study of service support and testing principles, methods and relationships
  • The end-to-end process flow for release and deployment management, including its policies, concepts, phases, activities and interfaces
  • Release and deployment models and related activities (eg design, planning, build, pilots, test, transfer, deployment, retirement)
  • The metrics that would be used to provide release and placement management within RCV practices
  • The benefits and business value from release and placement supervision.

Request fulfilment

  • The knowledge, understanding and study of request fulfilment principles, skills and relationships.
  • The end-to-end process flow for request completion, including its strategies, ideas, activities, and boundaries.
  • Request fulfilment models and related events (eg effectiveness of designs, changes, and performance).
  • The metrics that would be handled to maintain request fulfilment within RCV procedures.
  • The benefits and business value from request fulfilment and the challenges and risks to be managed.

Change evaluation

  • The knowledge, understanding and study of change evaluation principles, methods and relationships.
  • The end-to-end process flow for change evaluation, containing its rules, ideas, actions, and interfaces.
  • Outlooks and thoughts for evaluating the efficiency of a service change.
  • The metrics that would be used to provide change evaluation within RCV procedures.
  • The benefits and business value from change evaluation and the challenges and risks to be managed.

Knowledge management (KM)

  • The knowledge, analysis and study of knowledge management values, methods and relationships.
  • The end-to-end process flow for knowledge management, containing its guidelines, thoughts, actions and interfaces.
  • Related thoughts (e.g. data-information-knowledge-wisdom) and how these actions help to confirm data transfer.
  • The benefits and business value from data management and the tests and risks to be managed.

Release, control and validation roles and responsibilities

  • The information, understanding and study of RCV roles.
  • Generic roles that provide service change and the RCV procedures.
  • The roles and tasks related to change, preparation and upkeep, change management, service asset and configuration management.
  • Where and how these are used and how they fit within the setting of service transition.

Technology and Implementation Considerations

  • The technology requirements for effective RCV (eg service asset and configuration management).
  • The essential benefits of tools that maintain service transition.
  • Applying RCV procedures in the context of preparing and managing change, service operation, and project management.

FAQ's

What are examination details?

The ITIL® examination starts on the last day of the training session and contains a 90 minute, closed book layout with 8 multiple choice, situation based, gradient scored questions. The pass mark for the exam is 70%, or a minimum of 28 marks from a possible 40.

Who will be instructing me?

The instructors at Course Bargains are highly qualified and have global experience.

When should I arrive to the venue?

You should aim to arrive at 9am.

How can I contact you?

If you would like more information about any course please feel free to either contact us on 01159 031 029 or you can email us at info@coursebargains.com.