Course Details
The Course Bargains ITIL® Planning, Protection and Optimisation course is one of the four units that generate the ITIL® Intermediate ‘Capability Stream’.
The training course which lasts for 5 days is aimed at training the candidate’s abilities in flexibility, demand, IT Service Continuity and Information Security. The training session is predominantly targeted on the Service Design volume of the IT Infrastructure Library.
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Course Contents
Below is a list of the modules that are taught for the duration of this programme:
- • Service Management as a Practice.
- • Processes across the Service Lifecycle pertaining to the practice elements within planning, Protection & Optimization.
- • Capacity management as a capability to realise successful service design.
- • Availability management as a capability to realise successful service design.
- • IT Service Continuity Management as a capability to support overall Business Continuity Management.
- • Information Security Management as part of the overall corporate governance framework.
- • Common Service Operation activities related to Planning, Protection & Optimization.
- • Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization.
- • Planning, Protection & Optimization roles and responsibilities
- • Technology and Implementation Considerations.
- • Challenges, Critical Success Factors and risks.
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