The ITIL® Service Capability – Operational Support & Analysis is one of four ways that build the ITIL® Intermediate ‘Capability Stream’. The training provided by Course Bargains advises learners to everyday and rational solutions to carry out structure, positions, and objectives which allows skill in relation to Event, Occurrence, Problem and Access Management in addition to Request completion and Service Desk purposes.
The programme is focussed at IT Experts, Business Managers and Business Process Owners. It is frequently suitable to working staff involved in Incident Management, Problem Management, and Service Desk who desire to enhance their role-based experiences.
Here is a list of the subjects that will be covered throughout this 5 day sequence:
Introduction to operational support and analysis
The service desk
Technology and implementation considerations