ITIL® Foundation Online with Exam

Course Details

The ITIL® Online packages from Course Bargains cover techniques and significant developments to the method of e-learning. ITIL® is highly acknowledged on a global scale and is important to move you in front of the competition. Course Bargains can provide to you two brilliant opportunities to enhance your preparation these involve:

•    Taking part in live meetings worldwide with ITIL® specialists who will help you with investigation and control on the examination.

•    We also give you the opportunity to join our Walk in Clinics where you will have the chance to talk to our ITIL® specialists to discuss about development.

Course Contents

Here below is a list of the subjects that will be taught during the e-learning process:

Service Management as a Practice

  • Effective development of new services and the enhancement of current services
  • Good practice
  • Functions, Roles and Methods

Service Strategy: overall business targets and prospects

  • Types of Service Establishment
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business situation

Service Design: developing an explanation to meet the requirements of the business

  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management

Service Transition: implementing service projects so that service operations can manage the services

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management

Service Operation: day to day, business as normal activities

  • Incident Management
  • Problem Management
  • Request Fulfilment
  • Event Management
  • Access Management
  • Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to increase the cost effectiveness and efficiency of service provision

  • CSI Model
  • Deming Cycle

FAQ's

How long is the exam valid for?

All of the online exams last for 90 days

What are the system requirements to take the online exam?

We strongly recommend you to use Mozilla Firefox browser for the best learning experience Minimum machine requirements 512 MB 2.1 Ghz Internet speed 256 Kbps Best viewed in 1280 x 768 resolution

Who will be instructing me?

The instructors at Course Bargains are highly qualified and have global experience.

How can I contact you?

If you would like more information about any course please feel free to either contact us on 01159 031 029 or you can email us at info@coursebargains.com.