Course Details
The ITIL® Online packages from Course Bargains cover techniques and significant developments to the method of e-learning. ITIL® is highly acknowledged on a global scale and is important to move you in front of the competition. Course Bargains can provide to you two brilliant opportunities to enhance your preparation these involve:
• Taking part in live meetings worldwide with ITIL® specialists who will help you with investigation and control on the examination.
• We also give you the opportunity to join our Walk in Clinics where you will have the chance to talk to our ITIL® specialists to discuss about development.
Other ITIL® Training Courses
- ITIL® Service Lifecycle - Continual Service Improvement Online
- ITIL® Service Lifecycle - Continual Service Improvement
- ITIL® Service Capability - Planning, Protection and Optimization
- ITIL® Service Capability - Operational Support and Analysis
- ITIL® Service Capability - Service Offerings & Agreements
- ITIL® Service Lifecycle - Managing Across The Lifecycle
- ITIL® Service Capability - Release, Control & Validation
- ITIL® Online Training
- ITIL® Overview
- ITIL® Service Lifecycle - Service Operation
- ITIL® Service Lifecycle - Service Design
- ITIL® Service Lifecycle - Service Strategy
- ITIL® Service Capability - Planning, Protection & Optimisation Online
- ITIL® Foundation
Course Contents
Here below is a list of the subjects that will be taught during the e-learning process:
Service Management as a Practice
- Effective development of new services and the enhancement of current services
- Good practice
- Functions, Roles and Methods
Service Strategy: overall business targets and prospects
- Types of Service Establishment
- Service Portfolio Management
- Financial Management
- Demand Management
- Business situation
Service Design: developing an explanation to meet the requirements of the business
- Service Catalogue Management
- Supplier Management
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Information Security Management
Service Transition: implementing service projects so that service operations can manage the services
- Service Asset and Configuration Management
- Change Management
- Knowledge Management
- Release and Deployment Management
Service Operation: day to day, business as normal activities
- Incident Management
- Problem Management
- Request Fulfilment
- Event Management
- Access Management
- Functions: Service Desk, Technical Management, Operations Management and Applications Management
Continual Service Improvement: how to increase the cost effectiveness and efficiency of service provision
- CSI Model
- Deming Cycle
