ITIL® Foundation

Course Details

The Foundation ITIL® Training Course provided by Course Bargains is the opening part of four in the course arrangement. The session gives the learner a thorough awareness of IT service management and the outline of IT facilities inside the desires of an organisation.

ITIL® means Information Technology Infrastructure Library and establishes methods, events, aims and agendas that can be applied in an establishment to form addition in the group’s method, supporting value and a certain level of ability.

Course Contents

Here below is a list of the modules that you will be learning below:

Service Management as a Practice

  • Effective development of new services and the enhancement of current services
  • Good practice
  • Functions, Roles and Methods

Service Strategy: overall business targets and prospects

  • Types of Service Establishment
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business situation

Service Design: developing an explanation to meet the requirements of the business

  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management

Service Transition: implementing service projects so that service operations can manage the services

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management

Service Operation: day to day, business as normal activities

  • Incident Management
  • Problem Management
  • Request Fulfilment
  • Event Management
  • Access Management
  • Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to increase the cost effectiveness and efficiency of service provision

  • CSI Model
  • Deming Cycle

FAQ's

What are the exam details?

• Multiple choice • 40 questions per paper • 26 marks essential to pass (out of 40 available) - 65% • 60 minute period

Who will be instructing me?

The instructors at Course Bargains are highly qualified and have global experience.

When should I arrive to the venue?

You should aim to arrive at 9am.

How can I contact you?

If you would like more information about any course please feel free to either contact us on 01159 031 029 or you can email us at info@coursebargains.com.